Privacy Policy

We collect information needed to provide our services, including:

• Contact details such as name, business name, email address, and phone number.
• Vehicle details (make, model, color, license plate) captured at valet check-in.
• Customer phone numbers and consent records provided by valet operators using Helios.
• Photos of vehicles taken at check-in, used to identify the vehicle and to automatically read its license plate and make. These images are processed by our recognition providers and are not retained by Helios.
• Approximate and precise location, collected only when a valet employee clocks in or out, to verify they are physically at the work location.
• Message and payment metadata necessary to deliver service updates and receipts. Card details are entered directly with our payment processor; Helios never receives or stores full card numbers.
• Usage and device data to operate, secure, and improve the platform.

Helios is built around explicit, opt-in consent. We only facilitate transactional text messages about a customer's own vehicle — check-in confirmations, ready-for-pickup alerts, payment links, and receipts — to recipients who have agreed in person to receive them. Recipients can opt out at any time by replying STOP, and opt-out requests are honored automatically. Message and data rates may apply. We do not send marketing messages, do not sell or share phone numbers, and do not use purchased contact lists. See our SMS & Consent Policy for details.

• To deliver transactional and service-related communications.
• To operate, maintain, secure, and improve the platform.
• To provide customer support and respond to requests.
• To comply with legal obligations and enforce our terms.

We share information only with service providers that help us operate the platform, under contractual obligations to protect it, or where required by law. We do not sell personal information. Our providers include:

• Twilio — delivery of transactional text messages.
• Stripe — payment processing. Card details are handled directly by Stripe.
• Plate Recognizer and Anthropic — automated recognition of a vehicle's license plate, make, and color from the check-in photo.
• Supabase — database and hosting infrastructure.
• Sentry — error diagnostics and crash reporting.

We protect personal information with encryption in transit and at rest, role-based access controls, audit logging, and a privacy-first architecture. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Consent and opt-out records are retained as required for compliance.

Depending on your location, you may have the right to access, correct, or delete your personal information, or to opt out of certain processing. To exercise these rights, contact us at the email below.

NomadLab Studios — Helios. For privacy questions or requests, email info@heliosvalet.com.